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Test Network Connection

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 Kbps dedicated bandwidth.

Click here to test.

Restart Your Home Network

1. Turn off your computer.

2. Remove your modem and wireless router from the power source entirely then reconnect them.

3. Power on your modem and router. Wait for the lights to indicate they are on.

4. Turn your computer back on, verify your connection, and relaunch MLS LIVE.

Directly Connect to Network

1. Turn off your computer.

2. Using an ethernet cable plug your computer directly into your modem (bypassing your router if possible).

3. Remove your modem or router completely from power for 30 seconds, then plug it back in, power on and verify connection lights are active.

4. Power on your computer, verify your connection, launch MLS LIVE.

Improve Your WiFi Signal

  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

Verify Your ISP's Default Settings

If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.

Additional Troubleshooting

Contact your Internet Service Provider for additional support if your network issues continue.

Public WiFi, Cellular, Hot Spots and Satellite Connections

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi, check with the network administrator to make sure video streaming platforms such as MLS LIVE are allowed and not blocked.

Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.

Keep in mind that cellular data and satellite Internet connections commonly have slower connection speeds.

Test Your Network Connection

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 Kbps dedicated bandwidth for streaming video. For more information visit the Bandwidth Check page.

Restart Your Home Network

1. Close the app and turn off your mobile device.

2. Unplug your modem (and wireless router, if it's a separate device).

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

4. Turn your mobile device back on, verify your connection, and attempt to stream MLS again via the app.

Improve Your WiFi Signal

  • Move your router closer to your device to improve signal strength.
  • Disconnect your mobile device from the WiFi network.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

Public WiFi, Cellular, Hot Spots and Satellite Connections

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi, check with the network administrator to make sure video streaming platforms such as MLS are allowed and not blocked.

Public networks may have limited bandwidth.

If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network. Keep in mind that cellular data and satellite Internet connections commonly have slower connection speeds.

Test Network Connection

Test your Network Connection using a bandwidth test. We recommend a minimum 3000 Kbps dedicated bandwidth.

Click here to test.

Restart Your Home Network

1. Turn off your device.

2. Remove your modem and wireless router from the power source then reconnect them.

3. Power on your modem and router. Wait for the lights to indicate they are on.

4. Turn your device back on, verify your connection, and attempt to stream MLS LIVE again.

Directly Connect to Network

1. Turn off your streaming device.

2. Using an ethernet cable plug your streaming device directly into your modem (bypassing your router if possible).

3. Remove your modem from power for at least 30 seconds, then plug it back in and power on.

4. Power on your streaming device, verify your connection, launch MLS LIVE.

Improve Your WiFi Signal

  • Move your router closer to your device to improve signal strength.
  • Limit the amount of devices sharing your WiFi network.
  • Raise your router. The height of your router may improve its radio signal performance.
  • Ensure there is no WiFi interference. Here are a few examples: Cordless phones, baby monitors, microwave ovens, etc. To fix, move these items away from your wireless router.

Verify Your ISP's Default Settings

If you ever changed your Internet Service Provider's default settings, return to the original settings. If you have connected to a custom DNS (for ex. Google Public DNS), reset your device to your normal DNS settings. Contact your ISP for more information regarding these steps.

Additional Troubleshooting

Contact your Internet Service Provider for additional support if your network issues continue.

Public WiFi, Cellular, Hot Spots and Satellite Connections

If you are using a network on a college campus, favorite coffee shop, office, hotel or any public WiFi, check with the network administrator to make sure video streaming platforms such as MLS LIVE are allowed and not blocked.

Public networks may have limited bandwidth. If you are connected via 'mobile hot spot,' cellular network, or satellite Internet, try connecting to a WiFi or LAN network.

Keep in mind that cellular data and satellite Internet connections commonly have slower connection speeds.