| Frequently Asked Video Player Questions | ||
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| MLS LIVE Overview | ||
| What is MLS LIVE? | ||
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MLS LIVE allows you to watch up to 233 live action-packed games from outside your local market. Here is your opportunity to catch your favorite team or players click by click, live and online. Key Features:
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| Watching MLS LIVE | ||
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In what countries can I watch MLS LIVE?
MLS LIVE is available in the U.S, Canada and Mexico. Can I watch on my iPhone/iPad/Roku/Panasonic TV?MLS LIVE is your passport for Major League Soccer anywhere you roam. One subscription gives you access to great MLS action on the web, iPhone, iPad, Roku, and Panasonic connected televisions. Don't want to purchase a subscription for the PC? Not a problem. You can buy a subscription on your iPhone or iPad without creating an account if that's where you plan to watch. Create your username and password there, and then use that same login on the web. It's your choice, your device. |
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| System/Technical Requirements | ||
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Before purchasing MLS LIVE please take a moment to review our System Requirements.
Minimum Windows Requirements
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| Technical Trouble Shooting | ||
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Why do some of my games say "Waiting For Feed" in MLS LIVE?
When "Waiting For Feed" appears in MLS LIVE, it means that the game is coming soon, but no live feed is available from the stadium yet. Typically, live feeds become available 10-15 minutes before the game, so check back at that time to view the live game. Why do some of my games say "Not Available" in MLS LIVE?When "Not Available" appears in MLS LIVE, it means that the video feed is not available for that particular game due to that game not having televised coverage. Why is my video not playing?Make sure you have pressed the play button for your video and wait a minute or two. If you still cannot play the video then your issue may be due to the following:
This is most likely due to low internet bandwidth. It is required that you have either a Cable or DSL modem providing at least 750 kbps download speed. Make sure you are not downloading music, movies, or games at the same time as this consumes your bandwidth. Note that if you are on a shared network, other people may be consuming your bandwidth. For example if your children are using the web at the same time you are. Contact your internet provider if you suspect you are getting less internet bandwidth then you should. What video quality are the games viewable in?MLS LIVE will provide the optimal video quality depending on the current download bandwidth of your Internet connection, up to a maximum of 3Mbps. The video player uses adaptive bandwidth technology to periodically check your Internet connection and the processing power of your machine to deliver you the optimal video quality experience. If the available bandwidth changes as you watch a game, the picture quality will fluctuate. Will the viewing quality decrease if I am using other applications?Applications which consume significant bandwidth or CPU, such as file sharing applications (e.g. emule, bittorrent), may compete with video streamed on MLS LIVE and thus reduce video quality. It is recommended to close these applications while watching video on MLS LIVE or limit their bandwidth usage. Downloading large files or using real-time applications, such as VoIP, may reduce video quality as well. After I sign in and click on a game, I only get a spinning circle (or empty black screen or white screen). What should I do?This may be related to a web browser media player plug-in issue, follow these steps to resolve:
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| MLS LIVE Blackouts | ||
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When am I blacked out on MLS LIVE?
Generally, you are blacked out of games on MLS LIVE based on a number of factors, including:
This means our system cannot identify your IP address as a valid IP address. Hotels, Universities or Colleges, using a company VPN could be connecting to proxy servers that make it difficult to locate what TV territory you are located in. How do I get the MLS LIVE system to recognize my IP address?If you feel like you are being blacked out incorrectly please contact customer support with your IP address. If you don't know your IP address is please go to: whatismyipaddress.com. Please include the IP address in the problem description or have it available when calling customer support. |
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| MLS LIVE Registration Information | ||
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Do I need to be an MLS LIVE subscriber to watch live games?
Yes. In order to watch live games and archived games you need to subscribe to MLS LIVE. I registered but I have not received a confirmation email. What should I do?Please first check your spam or junk mail folder for your activation email. I forgot my password or my password is invalid. What should I do?On the login screen there is a "Forgot your password?" link, click on this and a new password will be sent to your registered email account immediately. Remember that passwords are case sensitive. Check if you accidentally have caps lock on your keyboard. Can I share my account with others?No. Sharing of your username and password is strictly prohibited. Can 2 people use my username and password at the same time?No. If you are signed-in with your username and password no other user will be able to sign-in to MLS LIVE while you are using it. |
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| Contact Us | ||
| If you have any questions or comments feel free to contact us on live chat at http://mlssupport.neulion.com or by emailing mlsmatchdaylive@neulion.com | ||
